Above Category carries a highly curated selection of goods from whom we feel are the leaders in cycling technology, fit, performance, and style. Every product that Above Category carries in the shop is ridden, tested, and evaluated long before it's ever put up for sale from us. You can read our reviews in the AC Journal. Know of something you think we should carry? Drop us a line; we'd love to hear from you.
I don’t see a certain product from a brand you carry
Above Category is happy to make special orders for select products from manufacturers we currently work with. If you don’t see something listed on our site, simply call the shop or drop us a line via our contact page.
what size am I?
Sizing guides can be found on all of our product under the sizing tab. If you have more detailed questions about fit, please contact us for more information or visit the store.
What payment options are available?
We currently accept Visa, MasterCard, American Express, Discover, Applepay, PayPal, and gift cards purchased directly through Above Category. If you need to arrange an alternate form of payment not listed here, please feel free to Contact Us
Does AC have Gift Cards available?
We do! often picking the perfect gift can be hard. We offer E-Gift cards ranging from $25-1000., and will be delivered via email. Go grab one here.
Paying with a gift card
Gift cards can be redeemed against all products on the www.abovecategorycycling.com website or instore.
Do you gift wrap?
Absolutely! Please email us at firstname.lastname@example.org
Do you provide gift messaging?
Absolutely! Please email us at email@example.com with your order number and requested message.
Do you list prices on the packing slip?
Yes, unless a gift receipt is requested
When will my item ship?
In-stock items usually ship within 3-4 business days, while Featured items can have a shipping delay of up to two weeks. Your estimated delivery dates will appear on the checkout page prior to order completion, and are also in the Order Confirmation Email you’ll receive shortly after your purchase. You’ll receive a Shipping Confirmation email with tracking information, when your order ships.
May I pick up in your store?
Please select “Store Pick Up” selection at checkout, if you would like to pick up your order at: 41 ½ Caledonia Sausalito, CA 94965.
What method of shipping do you use?
UPS is our preferred method of shipping. Given our location in California, transit time for your order rarely takes more than two business days for the West coast or five for the East coast. The only guarantee offered by UPS Ground is that your package will arrive within 7 business days from the day it was shipped. If transit time exceeds 7 days, you will be refunded your shipping costs. Please be advised that unforeseen delays can occur, and any orders cancelled due to such shipping delays are subject to a restocking fee as described in our Returns Policy.
Please note that UPS chooses to observe certain holidays but not others. On some holidays they deliver/pick up both ground and air packages, and on other holidays they only pick up air packages. There are also holidays when they take the day completely off.
Do you ship Internationally?
We do, and normally use USPS or DHL for shipping logistics.
What is your return policy?
We want you to love your AC purchase. Returns accepted for merchandise in sellable condition within 30 days for store credit. No returns after 30 days. No returns or exchanges on sale items.
How do I return a gift?
Products purchased using an Above Category Gift Card will be refunded to you as an Above Category Gift Card by email. If you’d like us to send you an Above Category Gift Card, please contact us directly.
Can I exchange an item?
We are happy to exchange a new/unused item. Item exchanges are, of course, subject to in-store product availability.
We understand that an item may be defective. Above Category proudly guarantees the quality and performance of all products we carry. Items with defects in materials or workmanship will be replaced or repaired at the discretion of each partner for the practical lifetime of the product.
The practical Lifetime of the product:
Products are built to last over extended periods of use, but nothing lasts indefinitely. Fabrics will deteriorate and fade over time and moving parts will wear out. Use your judgment when assessing whether your product is likely to be covered under our warranty policy.
To help expedite your warranty request, please email firstname.lastname@example.org provide as much detail as possible in your email. Include the order number, purchase date, item brand and description, and a picture of the defect.
These Terms and Conditions of Service (the “Terms of Service”) apply to Above Category ("the Site"). Use of the Site, registering as a member on the Site ("Member"), or executing a transaction on the Site all constitute unconditional acceptance of these terms and conditions.
Above Category, in our sole discretion, reserves the right to change or modify these Terms of Service (TOS), at any time. Your continued use of the Site following the posting of changes will constitute agreement to the changes.
ELIGIBILITY TO PURCHASE
The purchase of merchandise through Above Category is strictly limited to parties who can lawfully enter into and form contracts on the Internet in accordance with the laws of the State of California.
In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the billing information provided.
The Site is available only to individuals and others who meet the Above Category terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to Above Category, whose applications are acceptable to Above Category and who have authorised Above Category to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. Above Category reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.
All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers. Above Category will store a record of your transactions for a minimum of one year.
Prices shown on the Site are in US Dollars and are exclusive of taxes. If you are shipping within the USA, sales tax will only be charged on orders shipped to California. No other tax or import duty will be applied to orders shipped within the USA.
All prices and offers remain valid as advertised from time to time. The US Dollar price of a product displayed on the Site at the time the order is accepted will be honored, except in cases of patent error.
Product prices are set at the beginning of each season, these prices are subject to change.
Customers purchasing outside the US will be responsible for import duties and taxes. If you are a customer whose credit/debit card is not denominated in US Dollars, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
ACCEPTANCE OF YOUR ORDER
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. Completion of the contract between you and Above Category will be completed when we ship the goods to you at which time you will receive a second email containing your tracking number, and confirming that your order has been sent. The sale contract is therefore concluded in the State of California, USA, and the language of the contract is English.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set-out within the TOS.
While every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.
INSURANCE AND DELIVERY
Above Category insures high value purchases during the time it is in transit until it is delivered to your specified delivery address. Please note that we intend to ship all orders within 24 hours, or 48 hours during sale periods. Delivery times appearing on the Site are estimates and are to be used as a guide. Above Category is not responsible for any delays caused by destination customs clearance processes. If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.
We have made every effort to display as accurately as possible the colours of our products that appear on the Site. We cannot guarantee that your computer monitor's display of any colour will be accurate.
INTELLECTUAL PROPERTY RIGHTS
Your use of the Sites and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including Above Category Software and all HTML and other code contained in this Site. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorised by Above Category and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.
In addition to the Intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. Above Category tries to ensure that the information on this site is accurate and complete. Above Category does not promise that Above Category's Content is accurate or error-free. Above Category does not promise that the functional aspects of the Site or Above Category's Content will be error free or that this Site, Above Category Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.
The personal opinions of the designers and labels whose products we sell, or any third parties with whom we are associated are their own and do not necessarily reflect the views of Above Category and we accept no responsibility for any such views expressed in any media.
NO COMMERCIAL USE
This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.
You use this Site at your sole risk. You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on this Site. We reserve the right to deny you access to this Site, or any part of this Site, at any time without notice. If we determine, in our sole discretion, that you engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this Site on a temporary or permanent basis and any decision to do so is final.
You agree that you shall not remove, obscure, or alter any proprietary rights notices (including copyright and trademark notices) which may be affixed to or contained within the Site.
You agree not to collect or harvest any personally identifiable information, including account names, from the Site, nor to use the communication systems provided by the Site for any commercial solicitation purposes. You agree not to solicit, for commercial purposes, any users of the Site with respect to any submissions made by them.
We may include hyperlinks on this Site to other websites or resources operated by parties other than Above Category, including advertisers. We encourage you to learn about the privacy practices of those third parties.
While Above Category will use reasonable endeavours to verify the accuracy of any information it places on the Site, it makes no warranties, whether express or implied in relation to its accuracy. This Site is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to this Site, or any transaction that may be conducted on or through this Site including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
At our request, you agree fully to defend, indemnify and hold harmless Above Category immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you or any other liabilities arising out of your use of this Site, or the use by any other persons accessing this Site using your Internet account. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you hereunder. This defense and indemnification obligation will survive these TOS and your use of the Site and the Services.
LEGAL PURCHASE AGE
TYPES OF INFORMATION COLLECTED
The following information is provided by Above Category to enable our online visitors to be fully informed of our Privacy Policies. The Site collects certain information when you interact with the Site. For example, the Site may collect "Personal Information" which is data that can be used to identify an individual, as defined by applicable law. The Site may also collect data that does not identify you specifically. The following is a list of data that we may collect and process about you:
- Information that you provide by filling out forms on the Site. This includes information you provide when you register to use the Site; subscribe to any services offered on the Site including but not limited to interactive services (such as blogs, chat rooms, message boards, or other user forums); enter a competition or promotion sponsored by Above Category; complete a survey; or report a problem with the Site;
- Your correct date of birth, which we may require that you submit accurately to ensure that you do not access the Site if you are not of a legal age to purchase items offered for sale on the Site;
- Any information you may provide when you contact us or send us a correspondence;
- Details of any transactions you carry out through the Site including the placement of any orders by you; and
- Details of your visits to the Site including but not limited to, your computer's IP address, your account password information, page interaction information, traffic data, location data, weblogs, and other data about the resources that you access.
WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW?
Above Category collects personal information in several ways when you place an order or register for a service offered by Above Category. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address(es) so that we can process and fulfill your order. We only save credit/debit card information for those customers that have registered on the Site. Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems. We may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.
We may use information from cookies for the following purposes:
- Traffic monitoring, for example, the IP address from which you access the Site, the type of browser and operating system used to access the site, the date and time of your access to the site, the pages you visit, and the Internet address of the website from which you accessed our Site;
- To recognise repeat visitors for statistical/analytical purposes; or
- Anonymous tracking of interaction with online advertising, for example, to monitor the number of times that a banner ad is displayed and the number of times it is clicked.
We may connect the information that we collect through cookies with other Personal Information that you provide to us. Such purposes are:
- To customise or personalise your experience of the Site; for example, so that we can greet you on the site by name;
- For transactional purposes, such as credit/debit card sales; or
- To monitor your use of the Site in order to make our communications with you as relevant as possible; for example, by sending you email communications relevant to the parts of the Site that you visit most often or by letting you know about features of the Site that you have not accessed previously.
- We may compile and report to third parties (such as advertisers) aggregate statistics about our users in terms of numbers, traffic patterns and related site information. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.
HOW PERSONAL INFORMATION MAY BE USED, OR SHARED
Above Category may use your personal information for the processing of orders, payments and to provide you with a personalised shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. When you register with Above Category, you will be offered the opportunity to opt out of our email newsletter and other update services. If you choose to opt-out for this service, we will not send you alerts for new products, features or enhancements; special offers; upgrade opportunities; contests or events of interest. However, if you choose to receive our emails, from time-to-time we will use the information you provide to promote the products and services of our business partners or other companies via email or direct mail.
We do collate information about Site traffic, sales, wish list, and other commercial information which we may pass on to third parties but this information does not include any information which can identify you personally. We strive to limit use of your information to those offers that we think you would appreciate receiving. Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs. If we change our policy on disclosure to others, we will inform you and give you the choice of opting out.
OPT-IN AND OPT-OUT PROVISION
When you register, you will be given the option to opt-out of subscribing to our regular update service.
At all times, we will offer you the opportunity to opt-out of any service to which you have subscribed. Any email we send you will contain an easy automated opt-out link so that you can opt-out of that particular mailshot. Simply follow the indications in the email. Alternatively you can change your email preferences or opt out of all emails by logging into My Account. To opt out of direct mail service or updates, please contact an Above Category customer care representative by email at email@example.com. It is not our current policy to share our customers' personal details with third parties.
Should you choose to have your name and personal data removed from our database altogether, you can do so by sending an email to firstname.lastname@example.org or by writing to us at: Above Category 42 ½ Caledonia Street, Sausalito, CA 94965.
HOW YOU CAN ACCESS AND, IF NECESSARY, CHANGE THE PERSONAL INFORMATION ABOVE CATEGORY MAINTAINS
If for any reason you are concerned that the personal information held by Above Category is not correct, please visit the website and, after logging into the site using the "Sign In" menu on the home page, your personal information will be made available for review and change in the "My Account" section. Only you or, upon your request, the Customer Care department, may access your personal data from the website using your password and User ID. Information may be changed online within My Details, Shipping Details, and My Email Preferences. You can change or delete saved credit/debit card details each time you make a purchase. You will also be able to delete saved credit/debit card details by adding or editing a shipping/billing address. If you change your billing or shipping address while your order is still being processed, the order will be re-processed through security validation checks. If you prefer, you may contact us by email at email@example.com and we will amend your personal details.
SAFEGUARDING YOUR PERSONALLY IDENTIFIABLE INFORMATION
We will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above, and we will use and maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use. In addition, we will take reasonable steps to ensure that third party business partners to whom we transfer any data will provide sufficient protection of that personal information. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal Information, we cannot guarantee the security of the data you transmit to the Site; any transmission is at your own risk. Once we have received your information, we will use reasonable efforts to try to prevent unauthorised access.
In the unlikely event that we believe that the security of your Personal Information in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is appropriate, we would endeavor to do so as promptly as possible under the circumstances, and, to the extent we have your email address, we may notify you by email.
WHERE AND HOW TO ASK QUESTIONS OR FILE COMPLAINTS