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Sales Representative

Overview:
We are looking for a retail and internet sales representative to provide excellent customer service and meet sales quotas for our business. Candidates with strong communication skills and working knowledge of product customization and personalization will be a key requirement for this position. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues will make you successful in this role. You will also be responsible for managing our digital sales business using innovative approaches to increase customer traffic and sales.


Responsibilities:
- Ensure high levels of customer satisfaction through excellent sales service
- Follow and achieve department goals on a monthly, quarterly and yearly basis
- “Go the extra mile” to drive sales
- Answer customers questions and specific product/services
- Conduct price and feature comparisons to facilitate purchasing
- Ensure store is fully stocked and merchandised
- Process POS (point of sale) purchases
- Manage returned merchandise
- Team up with co-workers to ensure proper customer service
- Provide customer feedback to the business team
- Grow and maintain our online sales business
- Use the internet to promote or create sales
- Identify and reach out to potential customers through emails and product announcements
- Stay up to date on new products and services


Requirements:
- Proven work experience as a retail and online sales representative or similar role
- Understanding of the retail sales process and customer service principles
- Understanding of the online sales business, website navigation and maintenance
- Familiar with consumer behavior principles
- Basic math skills
- Proficiency in English
- Solid communication and interpersonal skills
- A friendly and energetic personality with customer service focus
- Track record of over-achieving sales quotas
- Excellent communication skills, capable of building trusting relationships
- High school degree
- BS in Marketing or related field a plus
- Excellent organizational skills and basic computer experience with programs such as Microsoft word and excel.
- Knowledge of online sales tools such as Shopify
- Passionate about the cycling industry and its product types

 

To apply, please send a resume and brief bio to info@abovecategorycycling.com